Return and Refund Policy

Last updated: 6 October 2026

If something isn’t right with your order, email info@bjorgk.com with your order number and we’ll make it right.

1. Our 30-Day Comfort Guarantee

If your pair isn’t the right fit, or simply isn’t for you, contact us at info@bjorgk.com within 30 days of the day your order is delivered, with your order number. We’ll help you find the best solution.

If you’d like to return it:

• send it back within 14 days of contacting us, to our UK returns address (see section 3);
• return postage is paid by you.

For returns more than 14 days after delivery, the pair must not have been worn outdoors (tried on indoors only) and must be undamaged. In the first 14 days after delivery, your legal right to cancel applies (section 6), and this condition doesn’t limit it.

This 30-Day Comfort Guarantee is given by ECPRO BRAND LTD, trading as Bjorgk, International House, 12 Constance Street, London E16 2DQ. It covers footwear bought on bjorgk.com and delivered in the UK, lasts 30 days from delivery (from the last item, if your order arrives in separate parcels), and is in addition to your statutory rights, including your right to cancel within 14 days (section 6), which it does not affect.

2. Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email info@bjorgk.com with your order number and a photo or short video of the problem.

In most cases, the quickest solution is for us to send you a replacement at no extra cost, and you won’t need to return the original item. If you’d prefer a refund, or a replacement isn’t possible, let us know and we’ll deal with it in line with your legal rights. If we do need the item back, we’ll tell you and arrange the return at no cost to you.

Normal wear and tear, and damage caused by accidents or misuse (for example, heat damage from radiators or strong direct sun), aren’t faults.

3. How to return an item

1. Contact us first at info@bjorgk.com with your order number and the item(s) you’d like to return. This lets us help you and match your parcel to your order.
2. Pack your pair securely and write your order number clearly on the outside of the parcel, next to the address.
3. Post it to our UK returns address (shown below), using a tracked service or a free certificate of posting from the Post Office.
4. Reply to our email with your tracking number or proof of postage.

Return postage is paid by you, unless the item is faulty or incorrect (see section 2).

To change or cancel an order before it’s dispatched, email us as soon as possible. Please don’t refuse delivery: a refused parcel can take weeks to come back and will delay any refund.

4. Buy 2, Get 1 Free orders

With Buy 2, Get 1 Free, the lowest-priced pair in every 3 is free. If you cancel part of an offer order, or we agree a refund for part of it for a reason other than a fault, we’ll recalculate the price of the pairs you keep. If you keep fewer than 3 pairs, the offer no longer applies to them, so they’re charged at their normal selling price (the price before the offer is applied in your basket) and we refund the difference between that and what you paid. The free pair has no price of its own, so it can’t be refunded separately.

Example: you buy Cloud Clogs (£29.99), Cloud Sandals (£29.99) and Cloud Slides (£24.99), and the Slides are free, so you pay £59.98. If you cancel the Clogs, you keep the Sandals and Slides at £54.98, so we refund £5.00.

If a pair from an offer order is faulty, we’ll put it right in line with your legal rights, without taking the offer away from the pairs you keep.

5. Refunds

• If you cancel within 14 days of delivery (your legal right to cancel), we refund without undue delay, and at the latest within 14 days of receiving the items back or your proof of postage, whichever is earlier. This includes the standard delivery charge if you cancel your whole order.
• For returns under our 30-Day Comfort Guarantee after the first 14 days, we refund the price paid for the returned item(s) once they’ve arrived at our UK returns address, within 14 days of their arrival.
• If you cancel before dispatch, we refund straight away.
• For faulty or incorrect items, we refund in line with your legal rights once we’ve confirmed the issue.

Refunds go to your original payment method, and we’ll email you when yours has been processed. Depending on your bank or card provider, it usually takes 5 to 10 working days to show on your statement.

6. Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. We are legally required to supply goods that are as described, of satisfactory quality and fit for purpose.

You can cancel an online order within 14 days of receiving it (or the last item, if delivered separately), without giving a reason. To cancel, email info@bjorgk.com, then send the items back within 14 days of telling us, as explained in section 3. Return postage is paid by you, unless the item is faulty or incorrect. If items have been handled more than needed to check them (for example, worn outdoors), we may reduce your refund to reflect the loss in value.

For independent advice, visit Citizens Advice. Delivery times, lost or delayed parcels and address problems are covered in our Shipping Policy.

7. Contact us

Email info@bjorgk.com. We aim to reply within 24 to 48 hours, Monday to Friday. Bjorgk is a trading name of ECPRO BRAND LTD, registered in England and Wales (company no. 13017691), International House, 12 Constance Street, London E16 2DQ. This is our registered office, not a returns address.