To cancel your order, please notify us as soon as possible before the order's status changes to "processed". Contact us at info@bjorgk.com. Keep in mind that the ability to cancel your order depends on whether it has been processed by the time we read your email. We cannot guarantee cancellation if we have not seen your email before your order is processed. If your cancellation is successful, we will process a full refund to your original payment method without any deductions.

If you notice a mistake or wish to make changes to your order, please contact us as soon as possible at info@bjorgk.com. Modifications are subject to whether the order's status has transitioned to "processed". Once the order has been processed, changes can no longer be made, and we cannot be held responsible if we have not seen your email before the order is processed.

For information on our delivery times, please see our shipping policy. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You also have a page on our website where you can follow the progress of your order: here

Given the nature of our operations, physical returns are typically unnecessary. If you have concerns or issues with the product you received, please contact us at info@bjorgk.com. After discussing your concern, you may be advised to keep the product. However, there are certain situations where a return might be necessary based on mutual agreement. Please note that sending items back without prior consultation with us won't be accepted.

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you have concerns or issues with the item(s) you've received, please contact us at info@bjorgk.com. Provide clear pictures of any issues, and we will work with you to find a suitable solution. Exchanges are considered on a case-by-case basis.

If you've received a damaged or incorrect product, get in touch with us immediately at info@bjorgk.com. Please provide clear pictures of the damaged or faulty item. Once we verify the issue, we will work with you to offer a suitable replacement or a refund, based on the situation.