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From choosing the right size to caring for your footwear, we’re just a click away.
We’ve answered some of the most common questions to help you shop with confidence. If you don’t see your question here, feel free to contact us.
Most customers notice it on the very first step — that’s the moment they describe as ‘walking on a cloud’ or ‘walking on air’. The thick, cushioned sole gives a little under your weight instead of pushing back like a thin slipper or a flat sole, so hard floors feel noticeably softer.
A few people find the footbed a little firmer at first and say it softens after a few days’ wear. Use the inner-length size guide on each product page to get the fit right — comfort starts with the right size.
That’s exactly why many of our customers buy them. Bjorgk footwear is designed to ease everyday foot discomfort: thick, cushioned foam puts a softer layer between your feet and hard floors, so standing, pottering around the house and long days on your feet feel easier.
Customers with sore, tired or aching feet regularly tell us it’s the most comfortable footwear they own — ‘a godsend’, as more than one put it. For long days, start with Cloud Slides or Cloud Sandals and use the size guide to get the fit right. If pain is ongoing or severe, it’s worth getting it checked by a GP or podiatrist.
They’re built for long days: a thick, cushioned sole on a wide platform that stays comfortable hour after hour. Customers wear them all day at home, at work and on holiday. Sandals add two adjustable buckles for extra hold; Clogs and Nordic Slippers wrap more of the foot.
They’re designed for cushioned comfort rather than rigid, structured support. If you’ve been told you need firm arch support or you wear orthotics, ask your podiatrist what’s right for you.
Yes — that’s how most of our customers wear them. They’re light and easy to slip on and off, so they work from morning to night: around the house, working from home, in the garden or on holiday. Plenty of customers keep one pair by the door and another for work or travel.
It depends on when your feet need it most:
Cloud Slides — our best-seller and where most customers start. Thick, soft and easy to change into after a long day.
Cloud Sandals — the same cushioned feel with two adjustable buckles, for more hold when you’re walking.
Cloud Clogs — fleece-lined and backless, for cold floors and quick trips outside.
Cloud Nordic Slippers — our warmest pair: fully closed, fleece-lined, made for winter.
Cloud Flip Flops — for summer, with a wide padded strap.
Can’t decide? With Buy 2, Get 1 Free you can mix styles.
Plantar fasciitis comes up a lot in our reviews — many customers who live with it, or with arthritis and other foot conditions, tell us Bjorgk is the most comfortable footwear they’ve found for home and everyday wear. Every style is designed around thick, soft cushioning and an easy slip-on fit.
We can’t promise the same for everyone, and Bjorgk footwear isn’t a medical device — it isn’t designed to diagnose, treat or cure any condition. If you have a diagnosed condition or persistent pain, speak to a GP or podiatrist about the footwear that’s right for you.
Every product page has a size guide showing the inner length of each size, measured inside the shoe from heel to toe. Measure your foot and compare.
Slides, Sandals and Clogs: true to size. Between sizes? Choose the larger size.
Flip Flops: true to size. Wider foot or higher instep? Choose the larger size.
Cloud Nordic Slippers: run small — choose one size up.
Most styles come in paired sizes (for example UK 5–6 / EU 38–39); Clogs come in single EU sizes.
They have a chunky, cushioned look — that’s the thick sole doing its job — but they’re light on your feet. Customers often say they forget they’re wearing them. Cloud Nordic Slippers, for example, weigh around 250g a pair.
Tiles, laminate and wooden floors are where you’ll notice a thick, cushioned sole most — especially compared with thin slippers or bare feet. For cold floors in winter, the fleece-lined Cloud Nordic Slippers and Cloud Clogs add warmth too.
Yes — most customers wear them both: around the house, working from home, out to the bins or the garden, on the school run and on holiday. Slides, Sandals and Flip Flops are easy to rinse clean after a day outside. They’re not hiking or safety footwear, and like any foam sole they can feel slippery on wet or smooth surfaces, so take care.
Our styles are unisex and go up to UK 10 (EU 44–45). If your feet are on the wider side, Slides and Sandals are the most forgiving — the Sandals’ buckles adjust — and with Flip Flops we recommend going a size up.
The Cloud Nordic Slippers and Cloud Clogs are fleece-lined for colder months — the Nordic Slippers are fully closed with a plush collar. Slides, Sandals and Flip Flops are open styles: comfortable indoors all year, but not designed to keep your feet warm.
Slides, Sandals, Flip Flops and the outside of Clogs: wipe or rinse with warm water and a little mild soap, then air-dry. Keep them away from radiators, tumble dryers and strong direct sun — heat can make foam shrink or lose its shape. For fleece linings and the Nordic Slippers, spot-clean with a damp cloth.
Add any 3 pairs to your basket — any styles, colours and sizes — and the lowest-priced pair is free automatically. No code needed. It repeats, so 6 pairs means 2 are free.
Orders are prepared for dispatch within 1–2 working days. UK delivery then typically takes 5–12 working days, and you’ll receive tracking details by email once your order is on its way. In busy periods — especially before Christmas — please allow extra time for gifts.
UK delivery is free on orders over £35, and £4.95 below that. Any two pairs take you over £35.
Bjorgk is a UK brand, but our footwear is made and shipped by our production partner overseas, then delivered to your door by a UK courier. That’s why delivery takes longer than next-day — we’d rather tell you upfront. You’ll receive tracking details once your order has been dispatched.
We’re a UK-focused brand and almost all of our customers are in the UK. We can also deliver to many other countries — estimated delivery times are listed in our Shipping Policy.
Email info@bjorgk.com as soon as possible with your order number. If your order hasn’t been dispatched yet, we can change or cancel it straight away. After it’s been dispatched, you can still cancel within 14 days of receiving it. See ‘What if I change my mind?’ in the Returns section.
Yes. Bjorgk has been a registered UK trade mark since 2021 and is operated by ECPRO BRAND LTD, a UK company based in London (Companies House no. 13017691). Since 2023 alone, more than 30,000 UK customers have ordered from us, and our Cloud Slides have sold over 17,000 pairs in that time. Payments are processed securely, you’ll receive tracking details once your order is dispatched, and every order is covered by our 30-Day Comfort Guarantee.
Plenty of cushioned slides look similar online. With Bjorgk you get an established UK brand that’s been making comfort footwear since 2021, a thick cushioned sole designed around all-day comfort, clear inner-length size guides for every style, and our 30-Day Comfort Guarantee. Many of our customers are on their second, third or fourth pair — one regular customer told us our sliders are ‘so much better than the cheap lookalikes’.
Bjorgk is a UK brand, operated by ECPRO BRAND LTD, International House, 12 Constance Street, London E16 2DQ (Companies House no. 13017691). Almost all of our customers are in the UK, and everything — prices, sizes and support — is set up for UK shoppers.
Since 2021 — Bjorgk has been a registered UK trade mark since then. Since 2023 alone, more than 30,000 UK customers have ordered from us, and many come back for another pair or another colour.
No — we’re a UK brand. Our design is Nordic-inspired: warm, simple and practical, with details like the patterned band on our Cloud Nordic Slippers.
Email info@bjorgk.com or use the form on our Contact page. We aim to reply within 24 to 48 hours, Monday to Friday.
Yes, all transactions are encrypted and processed securely.
We accept Visa, Mastercard, PayPal and digital wallets such as Apple Pay. All payments are processed securely.
If your pair isn’t the right size, or doesn’t feel as comfortable as you hoped, email info@bjorgk.com within 30 days of delivery with your order number. We’ll help make it right. Depending on the issue, that could be a different size, another style, store credit or a refund. It’s on top of your legal rights, not instead of them. Full details are in our Return and Refund Policy.
Email info@bjorgk.com within 30 days of delivery with your order number and the size you need, and our team will help arrange the right solution. Please don’t send anything back unless we ask you to. Often it isn’t necessary. To get the fit right first time, check the inner-length size guide on each product page.
Sorry about that. Email info@bjorgk.com with your order number and a photo or short video of the problem. Once we’ve confirmed it, we’ll put it right promptly, usually with a free replacement, or a refund where that’s more appropriate. You’ll never pay to return a faulty item, and your statutory rights are unaffected.
Please contact us before sending anything back. Depending on the issue, a physical return often isn’t needed. Our team will explain the next steps and, if we do need the item back, tell you exactly where and how to send it.
Yes, where it’s the right solution. Whether a refund applies depends on the circumstances, for example if an item is faulty, or if you cancel within 14 days of receiving your order. Email info@bjorgk.com and we’ll explain your options. Your statutory rights are always unaffected.
You can cancel your order within 14 days of receiving it, with no reason needed. Email info@bjorgk.com with your order number, and please don’t post anything back until we reply. We’ll tell you whether we need the item back and where to send it. Unless the item is faulty, return postage is at your cost. We’ll refund you within 14 days, as explained in our Return and Refund Policy.
Yes. The offer makes the lowest-priced pair in every 3 free, so if you keep fewer than 3 pairs, the offer no longer applies to them. The pairs you keep are charged at their normal selling price and we refund the difference. The free pair can’t be refunded on its own. Faulty pairs are always put right in line with your legal rights. There’s a worked example in our Return and Refund Policy.
From choosing the right size to caring for your footwear, we’re just a click away.
UK sizing. Measure your foot from heel to toe and match the length below.
| UK | EU | Foot length | Width |
|---|---|---|---|
| 3.5 – 4.5 | 36 / 37 | 235 – 245 mm | 85 mm |
| 5 – 6 | 38 / 39 | 245 – 255 mm | 87 mm |
| 6.5 – 7 | 40 / 41 | 255 – 265 mm | 90 mm |
| 7.5 – 8 | 42 / 43 | 265 – 270 mm | 95 mm |
| 8.5 – 10 | 44 / 45 | 270 – 275 mm | 97 mm |
Between sizes? Go for the larger size — a little extra room is more comfortable than too snug.