Bjorgk has a 14-day return policy, which means you have 14 days after receiving your item to request a return or an exchange.<\/p>\n\n\n\n
To be eligible for a return or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.<\/p>\n\n\n\n
To initiate a return or an exchange, please complete the following steps:<\/p>\n\n\n\n
DAMAGES AND ISSUES<\/strong><\/p>\n\n\n\n Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.<\/p>\n\n\n\n We do not issue refunds for damages that are a result of normal wear and tear. Normal wear and tear is to be expected with the use of any product, and it is not considered a manufacturing defect. If you have any questions about what constitutes normal wear and tear, please contact us for clarification. REFUNDS<\/strong><\/p>\n\n\n\n Given the nature of our operations, we often find physical returns unnecessary. There might be certain situations where our usual return protocol might not apply. In these scenarios, we’ll work together to arrive at a solution that’s based on mutual agreement. In any case, please contact us at info@bjorgk.com<\/a>. Sending items back without prior consultation won’t be accepted.<\/p>\n\n\n\n Once a refund has been approved and a return is initiated, please expect a few business days for Bjorgk to receive and control the returned product(s). Once verified, the refund will be performed to your bank or credit card company. Your peace of mind is important to us. We will keep you informed throughout every stage of the refund process. If you have any concerns or queries, feel free to reach out to us at info@bjorgk.com<\/a>.<\/p>\n\n\n\n Important notes:<\/strong><\/p>\n\n\n\n – A \u00a39.95 return label fee will be deducted from your refund for all return requests.<\/p>\n\n\n\n – Free items included in your order (e.g., promotional gifts or free add-ons) are not eligible for refund or replacement.<\/p>\n\n\n\n – If your return includes discounted items and you decide to keep part of the order, you’ll be required to pay the regular, non-discounted price for the item(s) you keep.<\/p>\n\n\n\n EXCHANGES<\/strong><\/p>\n\n\n\n If you have concerns or issues with the item(s) you’ve received, please contact us at info@bjorgk.com<\/a>. Provide clear pictures of any issues, and we will work with you to find a suitable solution. Exchanges are considered on a case-by-case basis. Bjorgk is committed to meeting the expectations of its customers. Based on your case, a free exchange will be provided to address your initial concerns, as well as a prepaid return shipping label. Please note that once you receive a free exchange, you forfeit your rights to a full refund, unless the product happens to be damaged (refer to section DAMAGES AND ISSUES).<\/p>\n\n\n\n CANCELLATION OR MODIFICATION OF AN ORDER<\/strong><\/p>\n\n\n\n To ensure a seamless cancellation, please notify us before your order’s status changes to “processed”. It’s important to note that the ability to cancel your order depends on whether it has been processed by the time we read your email. We cannot be held responsible if we have not seen your email before your order is processed. For immediate assistance, contact us at info@bjorgk.com<\/a>. Upon successful cancellation, we will process a full refund to your original payment method without any deductions.<\/p>\n\n\n\n EXCEPTIONS \/ NON-RETURNABLE ITEMS<\/strong><\/p>\n\n\n\n Unfortunately, we cannot accept returns on gift cards or credit store.<\/p>\n\n\n\n ORDER CANCELLATION REQUEST DURING DELIVERY<\/strong><\/p>\n\n\n\n If your order is in progress, you may only cancel it and request a refund under the following conditions: if the package has been lost, if there has been no update for an extended period of time, or if the delivery time has exceeded the promised timeframe. In all other instances, we kindly ask that you wait for the order to be delivered and then initiate the return process by contacting us at info@bjorgk.com<\/a>.<\/p>\n\n\n\n UNSUCCESSFUL DELIVERY<\/strong><\/p>\n\n\n\n In the event that a delivery is unsuccessful due to an incorrect or incomplete address, we will reship your order to the corrected address at our own expense. However, if this occurs a second time on the same order, the customer will be responsible for the reshipment cost. As we ship from overseas, we are unable to cancel your order and provide a refund. To be eligible for a refund, you must receive the order and schedule a return by contacting us at info@bjorgk.com<\/a>.<\/p>\n\n\n\n
Please note that we reserve the right to determine whether a problem is due to a manufacturing defect or normal wear and tear. To be considered a manufacturing defect, the product must not show signs of wear and tear and must not have been worn repeatedly.<\/p>\n\n\n\n